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Privacy Policy

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Effective Date: 02/01/2026

Vertext Distribution Group (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or communicate with us.

1. Information We Collect

We may collect the following information:

Information You Provide Directly

  • Name

  • Company Name

  • Email Address

  • Phone Number

  • Message content or inquiry details

This information is collected when you:

  • Submit a contact form

  • Request a quote

  • Communicate with us via email or SMS

Automatically Collected Information

Our website may collect limited technical information such as:

  • IP address

  • Browser type

  • Device type

  • Pages visited

This data helps us improve website performance and user experience.

2. How We Use Your Information

We use your information to:

  • Respond to inquiries

  • Provide quotes

  • Communicate regarding services

  • Send account-related updates

  • Provide customer support

  • Improve our website and services

We do not sell your personal information.

3. SMS Messaging & A2P Compliance

If you provide your phone number and opt in to receive text messages, you may receive SMS communications from Vertext Distribution Group related to:

  • Quote follow-ups

  • Account updates

  • Customer service communications

  • Service-related notifications

SMS Disclosures:

  • Message frequency varies.

  • Message and data rates may apply.

  • You can opt out at any time by replying STOP.

  • You can reply HELP for assistance.

  • Consent to receive SMS messages is not a condition of purchase.

We only send text messages to users who have provided explicit consent through our website forms.

We may use third-party service providers to deliver SMS communications. These providers are contractually obligated to safeguard your information and use it solely for messaging services.

4. Information Sharing

We do not sell, rent, or trade your personal information.

We may share information only with:

  • Service providers that assist in operating our business (such as website hosting, email services, and messaging platforms)

  • Legal authorities when required by law

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.

However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to fulfill business, legal, or regulatory obligations.

7. Your Rights & Choices

You may:

  • Request access to your information

  • Request correction of inaccurate information

  • Request deletion of your information (subject to legal obligations)

  • Opt out of SMS messages at any time by replying STOP

To make a request, contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

10. Contact Information

If you have any questions regarding this Privacy Policy, please contact:

Vertex Distribution Group LLC
25350 Magic Mountain Parkway, Suite 300,

Valencia, California, 91355, United States of America
Email: support@vertextdistributiongroup.com
Phone: (818) 600-6630

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